Last updated: 18/01/2026

Balance Nutrition (“we”, “us”, “our”) is operated by Balance Collective Ltd (“the Company”). We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

  • Trading Name: Balance Nutrition
  • Legal Entity: Balance Collective Ltd
  • Registered Address:
    The Keep,
    Creech Castle,
    Bathpool,
    Taunton,
    TA1 2DX, United Kingdom
  • Email: contact@thebalancenutrition.co.uk

(Company registration and VAT numbers will be added once available.)

2. Information We Collect

We may collect and process the following personal data:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Account login details (if you create an account)
  • Order history
  • Payment information (processed securely via third-party providers such as Stripe and PayPal – we never store card details)
  • Marketing preferences
  • Technical data (IP address, browser type, cookies)

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil orders
  • Manage your account
  • Communicate about your order or enquiries
  • Send marketing emails (only if you have opted in)
  • Improve website performance and user experience
  • Meet legal and regulatory obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity
  • Legal obligation
  • Legitimate interests
  • Consent (for marketing communications)

5. Marketing Communications

You will only receive marketing emails if you have opted in.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. Cookies & Analytics

We use cookies and similar technologies to:

  • Enable essential site functionality
  • Analyse traffic (e.g. Google Analytics)
  • Support marketing (e.g. Meta/Facebook Pixel)

You can manage cookies through your browser settings.

7. Data Sharing

We may share your data with trusted third parties, including:

  • Payment processors (Stripe, PayPal, Apple Pay, Google Pay)
  • Shipping and fulfilment providers
  • Website and marketing service providers

All third parties are required to protect your data and use it only for specified purposes.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above or to meet legal requirements.

9. Your Rights

You have the right to:

  • Access your data
  • Request correction or deletion
  • Object to processing
  • Withdraw consent
  • Request data portability

To exercise your rights, contact us at contact@thebalancenutrition.co.uk.

10. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.