Last updated: 18/01/2026
This policy applies to purchases made from thebalancenutrition.co.uk.
1. Eligibility for Returns
Due to the nature of food supplements and for hygiene and safety reasons:
- Only unopened and unused supplements are eligible for return
- Opened, used, or tampered products cannot be returned
2. Return Window
You have 30 days from the date you receive your order to request a return.
3. Change of Mind Returns
- Items must be unopened, unused, and in original packaging
- The customer is responsible for return shipping costs
- Original delivery charges will be refunded
4. Faulty or Incorrect Items
We accept returns and offer full refunds for:
- Damaged items
- Faulty products
- Incorrect items sent
Please contact us within 48 hours of receiving your order with photos where possible.
5. How to Request a Return
Email contact@thebalancenutrition.co.uk with:
- Your order number
- Reason for return
Returns sent without prior approval may not be accepted.
6. Refunds
- Refunds are issued to the original payment method
- Processed within 5–10 business days after receiving the return
- Banks and payment providers may take additional time to process refunds
7. Non-Returnable Items
Items returned outside the 30-day window
Opened supplements
Products damaged due to misuse